These general terms and conditions of sale apply to all customers booking a stay at CENTAURIS, regardless of the booking channel used (direct booking or external booking platforms).
Article 1 - Duration of stay: the customer signing the present contract concluded for a fixed period may under no circumstances claim any right to remain in the premises at the end of the stay.
Article 2 - Responsibility: CENTAURIS offers a customer the services defined at the time of booking. They are the sole interlocutor of the customer and are responsible to the customer for the performance of the obligations arising from the present conditions of sale. CENTAURIS cannot be held responsible for fortuitous events, cases of force majeure or the actions of any person not involved in the organization and running of the holiday.
Article 3 - Reservation: Reservations become firm on receipt of a deposit corresponding to a minimum of 50% of the price of the stay, including accommodation and any additional services or facilities. Payment of a deposit implies acceptance of the CENTAURIS general terms and conditions of sale. These terms and conditions are published on the CENTAURIS website.
Article 4 - Payment of balance: the customer must pay CENTAURIS the balance of the stay on departure.
Article 5 - Confirmation of reservation: Upon receipt of the deposit, Les CENTAURIS will send confirmation of the reservation by email.
Article 6 - Arrival and departure: The customer must arrive on the day specified and at the times mentioned on the present contract (5 to 7 p.m.) or at the times agreed with the owner. In the event of late or delayed arrival, or if the customer is unable to arrive at the last minute, the customer must inform the owner, who reserves the right to arrange a new time slot for the customer. Departures must be made before 11am. In the event of late check-out without prior agreement, the owner reserves the right to charge an additional night's stay.
Article 7 - Cancellation by the customer: All cancellations must be notified to CENTAURIS in writing (letter or e-mail). No cancellation by text message/SMS will be taken into consideration. Upon receipt, we will acknowledge receipt of your letter by email.
Article 8 - Cancellation charges:
- 30 days or more before arrival: the deposit paid will be refunded, less any bank processing charges relating to your initial payment (paypal or other charges).
- Less than 30 days: in the event of cancellation of the stay by the customer less than 30 days before the arrival date, no refund will be made, and the balance of the stay will be due if it has not already been paid in full. However, on a commercial basis, we will refund the deposit paid if the accommodation is re-let on the dates originally planned.
Article 9 - Cancellation by the vendor: if the owner cancels the holiday before the start of the holiday, he must inform the purchaser by registered letter with acknowledgement of receipt or by e-mail. The purchaser will be reimbursed immediately and without penalty for the sums paid, and may not claim any other compensation of any kind whatsoever. These provisions do not apply when an amicable agreement has been reached for the buyer to accept a substitute holiday proposed by the seller, an amicable agreement which will be formalized by a written undertaking from both parties.
Article 10 - Inability of the seller to provide the services stipulated in the contract during the stay: if, during the stay, the seller is unable to provide a major part of the services stipulated in the contract, the owner will offer a stay in place of the planned stay, possibly at an additional cost. If the stay accepted by the buyer is of inferior quality, the owner will reimburse the difference in price before the end of the buyer's stay. If the seller is unable to offer a replacement stay, or if the buyer refuses the stay for valid reasons, the seller will pay the buyer compensation calculated on the same basis as in the event of cancellation by the seller - see article 9.
Article 11 - Interruption of stay: In the event of interruption of the stay by the customer, no refund will be made, and the balance of the stay will be payable if it has not already been paid in full.
Article 12 - Cancellation insurance. The customer can benefit from a personal cancellation insurance via certain credit cards, or it is up to him to subscribe to a specific cancellation insurance. Centauris cannot be held responsible for these insurance policies.
Article 13 - Capacity: The present contract is drawn up for a capacity of persons established at the time of booking, which may not be exceeded under any circumstances. If the number of customers exceeds the capacity, the supplier may refuse additional customers or modify the amount of the rental.
Article 14 - Pets: No pets will be accepted. In the event of non-compliance with this clause by the customer, the service provider may refuse access to his home to the animals concerned. In this case, if the customer chooses to cancel his stay, the terms of article 11 will apply.
Article 15 - Assignment of contract by the customer: The purchaser may assign his/her contract to a transferee who meets the same conditions as him/her for the stay. In this case, the purchaser must request the owner's agreement by email (no text messages/SMS) no later than 7 days before the start of the holiday. The contract must be transferred at cost price. The transferor and the transferee are jointly and severally liable to the seller for payment of the balance of the price, as well as any additional costs incurred by the transfer.
Article 16 - Use of the premises: The customer and accompanying persons must ensure the peaceful nature of the accommodation and use it in accordance with its intended purpose.
All indoor areas are non-smoking by law.
No food is allowed in the rooms, and no equipment for storing or cooking food is permitted (no electric coolers or auxiliary cooking tables). An herbal tea room is available to our guests. It is equipped with a coffee maker, kettle and microwave, and light snacks are permitted.
Excessive consumption of alcohol and illegal substances is not permitted in the Centauris.
Children at CENTAURIS, whether indoors or outdoors, are the sole responsibility of their parents or guardians. In particular, children using the swimming pool are under the full responsibility of their parents or carers. The Centauris cannot be held responsible for any accidents that may occur during use of the swimming pool and leisure facilities.
Article 17 - Insurance: Customers are responsible for all damage caused by their own actions. They must hold private liability insurance (holiday risk), or take out such insurance prior to arrival.
Article 18 - Disputes: Any complaint relating to a stay must be addressed as soon as possible, by letter or e-mail, to the owner.
Article 19 - Tourist tax : A tourist tax is collected by the owner on behalf of the communauté de communes. Its amount is set by the regional authority and must be collected in addition to the cost of the stay. The amount is set each year, and the rate applicable on the day of the stay is displayed in the rooms (for example, it is €0.50/person/night in 2023).
For Centauris, Read and approved.
The Customer, Good for agreement. (The payment of a deposit is considered as Good for agreement)